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Finding content: search, filters and Ask

Two ways to find something in the hub — narrow the library down, or just ask.

Written by Customer Service Learninghubz

There are two ways to find things in the hub, and they suit different moments.

Ask, when you have a problem rather than a title

The search box invites you to describe a challenge, a goal or a skill. Write it the way you would say it — "run a better one-to-one", "explain our pricing to a sceptical client" — and press Ask. You get an answer drawn from the content in your hub, rather than a list of links to sift through. The microphone lets you speak the question instead of typing it.

Search and filter, when you know what you are after

Type into the same box without pressing Ask and you get results you can narrow down. The filter row across the top lets you choose:

  • All — everything

  • Videos

  • Courses

  • Book Summaries

  • Playlist / Learning Paths

  • More — the remaining content types

  • Language — content in a particular language

Each result shows its source, its subject, its type and how long it takes, so you can judge before you commit.

Browsing instead

The top menu differs from hub to hub, because each organisation chooses what goes there. More usually holds the themed pages your organisation has built — onboarding, leadership, a compliance campaign. It is worth a look.

Tip

The duration on each card is worth reading. A good deal of the library is under ten minutes, which makes it usable between meetings rather than something you have to book time for.

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