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The Metrics Dashboard

Adoption, activity and learning time across the hub, filtered by year and by group.

Written by Customer Service Learninghubz

Open Admin › Metrics Dashboard. Where a content report answers "how did this piece of content do", this dashboard answers "how is the hub doing" across everyone.

Two filters sit above everything: Select Year, and Select a group, which defaults to All Company. Setting the group is what turns a hub-wide number into a departmental one, which is usually the version worth sharing.

The tabs

  • Users — registered users across the year, and how many are new.

  • Online and Active — who is using the hub, and how consistently.

  • Hours and Views — learning time and content views.

  • Top — the most-watched content.

  • Completions — what people are finishing.

  • This Month — the current month on its own.

  • Last Seen — when each person was last in the hub.

  • Search — what people looked for.

  • Assistant — how much the AI assistant is being used.

  • Personalization Adoption — how many people have set up their profile.

  • Skills & Roles — the skills and roles people have chosen.

  • Recommendation Engagement — whether recommendations are being acted on.

  • Reports — the export.

Reading it honestly

Registered users is a contract number, not an adoption number. Active and Hours are the ones that tell you whether the hub is working. If the two diverge — many registered, few active — the problem is usually visibility inside the organisation, not content.

Related

For a single piece of content, use its own Report. For a specific assignment, use the Training Dashboard. This dashboard is the view across everything.

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